Six months agone i used to be concerned during a minor accident that wasn't my fault. Another automotive entered a roundabout after I had right of manner and caused enough harm to jot down off my old automotive.
I had 2 witnesses to verify that i used to be not guilty. My third party-only underwriter Quinn wasn't interested once it had established i used to be not guilty.
The party that caused the harm was insured by Aviva, however all our efforts to induce it to pay have established bootless. The person managing the matter at Aviva has left the corporate since the claim was filed, and nobody else looks to reply to emails.
We sent a letter to Aviva recorded delivery, however this has conjointly didn't elicit a response. This has taken six months and is for a comparatively little add. SW, Maidenhead
While we tend to receive many letters from readers WHO have had claims turned down on a detail, we tend to receive comparatively few from those troubled to induce Associate in Nursing underwriter to even respond – particularly an enormous company like Aviva.
We asked Aviva to require a glance at your file, and it aforementioned the delay had arisen as a result of its client had controversial liability. It conjointly aforementioned it had not received the witness statements, which, again, had “contributed to the delay”.
We ar happy to report that Aviva has currently in agreement to pay it fully. it's apologised for the delays.
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